Thank you for your interest in the DWSD Lifeline Plan. Administration and supports for the Lifeline Program have been transferred to DWSD beginning October 1, 2025.
If you have a past due balance and are concerned with a water shutoff, we encourage you to contact DWSD at DivDat Kiosk network, DWSD portal or call 313-267-8000 to enroll in EasyPay. If you have an online account you can enroll at csportal.detroitmi.gov. The EasyPay program will allow you to pay off your past due balance over 36 months, preventing a water shutoff.
The Detroit Water and Sewerage Department (DWSD) Lifeline Plan is Detroit’s new water affordability program. Receive an affordable fixed bill based on household income and size, and get up to 1,125 gallons of indoor water usage per household member per month.
Review the tier levels below to see your monthly payment based on income level.
Thank you for your interest in the DWSD Lifeline Plan. Currently, we are pausing accepting new applications due to the overwhelming demand and until additional funding becomes available from state, federal or philanthropic sources. Â We will continue enrollments when additional funding is made available.Â
If you have a past due balance and are concerned with a water shutoff, we encourage you to contact DWSD at 313-267-8000 to enroll in EasyPay or if you have an online account you can enroll at csportal.detroitmi.gov. The EasyPay program will allow you to pay off your past due balance over 36 months, preventing a water shutoff.Â
Apply for the DWSD Lifeline Plan or call our Connect Center.
The Detroit Tax Relief Fund was created by the Gilbert Family Foundation and Rocket Community Fund to eliminate remaining delinquent property taxes for Detroit homeowners who have been approved for Homeowners Property Exemption (HOPE) program and the Pay As You Stay (PAYS) program.
If you are a Detroit homeowner struggling with your property taxes, you may be eligible. Please call 313-244-0274 to learn more.
Interested residents should call 313-244-0274 to confirm eligibility.
The Homeowners Property Exemption (HOPE) program is a City of Detroit program that helps low-income homeowners eliminate or lower their CURRENT year property taxes. The Pay As You Stay (PAYS) program is administered by the Wayne County Treasurer’s office and reduces back taxes owed by homeowners who have been granted a HOPE. You must be granted a HOPE in order to be eligible for PAYS.
PAYS is available only to homeowners who have been granted an HOPE. To get help applying for the HOPE program call 313-244-0274 to be connected to organizations that can help you apply.
Yes. You need to submit a HOPE application annually to remain exempt.
A Wayne Metro representative or HOPE Counseling Network partner will reach out to help actively guide you through the full application process!
WAYNE METRO & DWSD IS HERE TO HELP!
Translations for the DWSD Lifeline Plan Flyer are available in Spanish, French, and Arabic.
Below are some of the documents we may ask for in the application.
If you have these documents, it may help to gather this information before you apply.
If you do not have these documents, you can still apply.
– Social Security Number (may show Social Security card or a legal document with SSN, such as previous or current year tax form, school document, health document, Social Security award letter, etc.)
– Evidence of categorical eligibility (if applicable, e.g. may show SNAP/FAP MDHHS Food Assistance benefit letter)
