Eraca Lily offers Wayne Metro clients a friendly voice and warm spirit as an Information and Referral Specialist at Wayne Metro’s CONNECT Call Center. They often request her by name when they call. Eraca is an advocate, sharer of knowledge, and cheerleader for Wayne County. Eraca spends her days collecting and providing information. She is professional and proficient in her role. She is a pleasure to work with and she lives the Agency’s mission and applies our guiding principles to her work each day. Yet, it wasn’t that long ago that Eraca was on the other side of the phone.
A resident of River Rouge and single mother, Eraca first came to Wayne Metro through the HUD ROSS Program – a program that provides supportive and housing services to City of River Rouge residents. Once she started with her work in the program, Eraca was unstoppable. A woman on a mission, she began taking computer and credit building courses and before long began volunteering and supporting her fellow residents.
When a part-time position opened up, Eraca was hired to be the HUD ROSS Program Assistant. She became a connector, working for her neighbors bringing information and opportunities to her community. In a very short time, Eraca’s hard work would be rewarded once again. In January of 2016. Eraca transitioned from part-time to full-time employment and a brand new title as a Wayne Metro CONNECT Center Information and Referral Specialist.
Eraca remarks that for people who receive public assistance, it can be a struggle. When you get a job with steady employment, state benefits go away and the new challenge is working to make ends meat. Eraca says she is happy being part of the Wayne Metro team and enjoys the peace of mind that comes knowing that her employment is secure, her wages are steady, she has healthcare, and is on her way to saving for retirement.
“I am empowered to be great, to be a role model for my son, and to grow with this Agency.”
– Eraca Lilly, River Rouge Resident
Hear Eraca’s story in her own words