Wayne Metro Water Assistance Applications Are Currently Paused
Wayne Metro has temporarily paused acceptance of new Water Assistance applications while our team processes the applications currently in our queue. This temporary pause allows us to focus on reviewing and processing existing applications as quickly and efficiently as possible.
If you have submitted an application prior to July 7th, 2026: Your application has been received and remains in our processing queue.
Please do not submit another application. Duplicate applications may delay processing.
Please keep your phone number, email, and voicemail available, as our staff may need to contact you for additional information or documentation to complete your application.
Applications will reopen once we have substantially reduced the current queue. Updates will be posted on the Wayne Metro website and social media channels when enrollment resumes.
We appreciate your patience and understanding as we work to serve all applicants as efficiently as possible
To check the status of your application for Water Assistance, you can contact our Connect Center. Please allow 2-3 weeks to process and respond to your application.Â
The Connect Center operates multiple phone lines, a live web based chat feature, and has an email inbox.
Please allow 2-3 weeks to process and respond to your application for Water Assistance. Thank you for your patience!
Please contact DWSD or your municipality to schedule a metering appointment.
You must re-apply for Water Assistance if you move OUTSIDE of the city you applied for assistance in. If you move WITHIN the same city, you can maintain the same assistance.Â
Wayne Metro has additional water programs available. The Water Affordability Program and the Local Water Utility Affordability Program. Both programs provide direct water bill payment assistance to eligible residents who have a financial burden, a past due balance, water service shut off, and/or at risk of having their water service shut off.
OR Actively receiving one of the following:
Clients can submit documents via Wayne Metro’s Universal Application. Additional documents can be submitted to the contact information below:
