To check the status of your application for Water Assistance, you can contact our Connect Center. Please allow 2-3 weeks to process and respond to your application.Â
The Connect Center operates multiple phone lines, a live web based chat feature, and has an email inbox.
Please allow 2-3 weeks to process and respond to your application for Water Assistance. If you live in Detroit and applied for water assistance, it may take up to a year to receive a response. Thank you for your patience!
Please contact DWSD or your municipality to schedule a metering appointment.
You must re-apply for Water Assistance if you move OUTSIDE of the city you applied for assistance in. If you move WITHIN the same city, you can maintain the same assistance.Â
Wayne Metro has additional water programs available. The Water Affordability Program and the Local Water Utility Affordability Program. Both programs provide direct water bill payment assistance to eligible residents who have a financial burden, a past due balance, water service shut off, and/or at risk of having their water service shut off.
OR Actively receiving one of the following:
Clients can submit documents via Wayne Metro’s Universal Application. Additional documents can be submitted to the contact information below:
