Connect with Wayne Metro
Connect is the first step on Wayne Metro’s Empowerment Pathway – identify and addressing each individual’s unique needs. When people connect with us requesting services, they typically enter through the Wayne Metro CONNECT(™) Call Center or via the waynemetro.org website. Once a person calls us or fills out an online form, they enter into a centralized system where Information, Intake and Referral Specialists Direct Service Staff, and Community Resource Navigators can quickly address critical needs, learn what other assistance may be available, and steps to enroll.
The Wayne Metro Connect Call Center is a state-of-the-art locally operated call center designed to optimize client intake, appointment scheduling, and referral services. For all program and service-related inquiries, please contact the Wayne Metro CONNECT(™) Call Center between the hours of 9:00 am to 4:30 pm, Monday – Friday (excluding holidays).
Call Center: (313) 388-9799
Eligibility Assessment & Resource Navigation
If you need help with paying utility bills or restoring your utility services, contact the Wayne Metro CONNECT™ Call Center at the number below to learn if you are eligible for assistance. If you are eligible, you will be given an appointment to meet with a Direct Service Specialist (DSS) at one of the many Wayne Metro sites throughout Wayne County. (The Wayne Metro CONNECT™ Call Center will tell you about any documents you must bring to your appointment.) Your specialist will guide you through all necessary steps to access utility assistance programs or to get your utilities restored.
You will also meet with a Community Resource Navigator (CRN) who will guide you to other beneficial services and programs to help you find employment, advance your education, build financial security, improve your housing situation, and address any other needs that you or your family may have.
Energy Utility & Water Assistance
Home Energy Supports
If you are a Wayne County resident, our Home Energy Supports program can provide you with assistance in paying past-due utility bills including electricity and gas (or other deliverable fuels such as home heating oil). We can also provide guidance to help you get your utility services restored if they have been shut off.
Water Residential Assistance Program (WRAP)
The WRAP’s mission is to administer the distribution of the Great Lakes Water Authority (GLWA) WRAP funding to the eligible, low-income residential customers of the GLWA service areas, with a vision to create a transformative water utility assistance program focusing on bill assistance, conservation, and self-sufficiency initiatives. To learn more about the WRAP program including participant qualifications.
City of Detroit residents who are not eligible for WRAP assistance can enroll in the DWSD 10/30/50 Payment Plan. The plan allows for customers to pay down arrears by spreading them across future payments. For more information please call 313.267.8000 or visit www.detroitmi.gov/dwsd.
Information & Referral Services
Our Wayne Metro Connect Call Center can help you navigate the information and referral resources that are available to help you. please contact the Wayne Metro CONNECT(™) Call Center between the hours of 9:00 am to 4:30 pm, Monday – Friday (excluding holidays).
City of Detroit Residents: (313) 388-9799
Out County Residents: (734) 284-6999
Wayne Metro’s Wayne Metro Genius Online Learning System features a variety of courses that support all of our Empowerment Pathway Programming. For a list of courses, to register for Wayne Metro Genius, or to access your account, click here.