Basic Needs Services

Intake and Referral Services

Wayne Metro’s Information and Referral Call Center employs five full-time staff members that are the point of entrance into the Wayne Metro service delivery system. Direct Service Specialists identify client needs and provide information and referral to both agency and community resources including utilities, rent, mortgage, food, clothing, and other general assistance.

The Call Center’s hours are 8:30 am to 5:00 pm, excluding holidays. Callers will have the option of leaving a message or speaking directly with a Direct Service Specialist.

Call Center Number: (734) 284-6999

Utility Assistance

Wayne Metro’s Emergency Utility Assistance Program provides assistance to individuals and families that have received a shut-off notice from their utility company.

Funding for this program is limited. For more information on Wayne Metro’s Utility Assistance Program, contact (734) 284-6999.

Wayne Metro’s Walk for Warmth event raises funds to support this program. During the event, hundreds of walkers raise funds while walking through Westland Mall in Westland. Walkers can participate as individuals or start teams to be eligible for special awards.

Walk for Warmth 2013: TBD

Walk for Warmth

For more information on this event, call (734) 246-2280 ext. 123.

Food Assistance

Wayne Metro partners with local food banks, churches, and other social service agencies to provide access to food and some non-food items. When available, Wayne Metro issues food vouchers that can be utilized at participating grocers throughout Out-Wayne County.

For more information, please contact Wayne Metro’s Information and Referral Call Center at (734) 284 -6999 and speak with a Direct Service Specialist.

Local Grocers that Accept Wayne Metro Food Vouchers (when available):

ALDI: 15111 Woodward Ave., Highland Park 48203
Food Max: 27333 Cherry Hill Rd., Inkster, 48141
Food Town: 32825 Fort St., Rockwood, 48173
Oakwood Food Center: 3600 Oakwood, Melvindale, 48122
Romulus Market Place: 36521 Goddard Rd., Romulus, 48174
Saturn Food Center: 25200 Van Born Rd., Dearborn Heights, 48125
Save-a-lot: 3931 W. Jefferson Ave., Ecorse, 48229
Save-a-lot: 27254 Eureka Rd., Taylor, 48180
Spartan Foods: 25850 Grand River, Redford, 48240

Rent & Mortgage

Wayne Metro provides rent and mortgage assistance to eligible individuals and families in need.

For more information, call (734) 284-6999.

Crisis Intervention

Wayne Metro’s Intake and Referral Call Center employs five full-time staff members that are the point of entrance into the Wayne Metro service delivery system. Direct Service Specialists identify client needs and provide information and referral to both agency and community resources as needed.

For more information, call (734) 284-6999.

Shelter

Wayne Metro provides assistance to individuals and families in need of emergency shelter.

For more information, call (734) 284-6999.

Energy Education

Wayne Metro offers Energy Education Classes that provide practical ways to save energy, understand a utility bill, and reduce energy costs. In addition, simple tips to make a home more energy efficient and lower utility bills are explained.

For further information on upcoming classes and to view a class schedule, please click on this link.

Michigan Benefits Access Initiative (MBAI)

Wayne Metro can assist individuals and groups in accessing and navigating the MI Bridges website. Participants can learn how to access to stay updated on their DHS benefits at anytime. Call (734) 284-6999 for more information and to set up an appointment.